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Tag: zendesk

Zendesk Releases “Guide” — an AI infused help center

It’s common knowledge that a well-designed “self-service” option for your customers will Empower a growing portion of your userbase to find their own answers to questions. Slow the growth of your support team for other channels. What if your desk could add a reason between the two above?  Zendesk’s new help center, Guide, provides the […]

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AI and Customer Support

Whether it’s E.L.F., Satisfi, or the Staples Easy Button, more companies are leveraging the power of Artificial Intelligence (AI) than ever before. Domino’s chatbot, Dom, even gives hungry customers the ability to order a pizza straight through Facebook Messenger. These easy-to-use customer services come in many shapes and sizes, but they all come as a […]

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Zendesk Insights: A Glimpse into the Health of Your Company

  Every company would love it if they could wave a magic wand and learn everything they need to know about the health of the company.  Until the Ministry of Magic changes its rules about Muggles, that unfortunately won’t be an option.  But companies do have the next best thing: the Customer Support Department.      […]

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Have Zendesk Questions? Ask the Yeobot!

One of the keys to providing amazing and efficient customer support is moving out of the inbox and setting up a Help Desk. As a customer support service provider, setting up, customizing, and managing customer support software is something we excel at. One of our favorite and most used support desks is Zendesk. Why do […]

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Thoughts from Support Group: Building a Support System for Good Reporting

  Last Thursday’s Support Group was amazing, thanks to the wonderful insights of Turner Yevich. He shared with us his thoughts on how to build a support system in Zendesk so that it provides companies with vital information for improving their product and their service to customers. Here’s an overview of what we learned:   […]

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6 Questions to Ask When Choosing A Help Desk

Choosing software that is going to help improve customer support and your business overall can be a bit daunting. While they all seem to have bells and whistles that peak your interest, there are some questions you’ll need to ask yourself and your team before making a decision. The help desk you choose is going […]

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Why do I need a support desk?

  Customer support is an essential component in your organization. It doesn’t matter if you are a startup or a business that has been around for years. Providing amazing support and keeping track of customer interactions cannot be done efficiently or effectively without a support desk. That’s right, it’s time to say goodbye to responding […]

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