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Tag: support team

Nine Ways to Increase Productivity as a Support Agent

  When you work in customer support, efficiency is essential. Each day, as you sit down to your desk, you’ve got a queue of requests waiting, and that queue will continue to grow as the day progresses.  If you aren’t on top of your game, those tickets turn into a backlog of angry customers.  And […]

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10 Support Metrics That Will Open Your Eyes To More Than Just Support Issues

  If your business is using support desk software like Zendesk or Desk.com, you’re likely accumulating tons of great data about your customers and products that can help you grow. The data we’re talking about goes beyond customer experience ratings and surveys and can help you provide insight into different areas of your company. Metrics […]

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