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Tag: support metrics

Zendesk Insights: A Glimpse into the Health of Your Company

  Every company would love it if they could wave a magic wand and learn everything they need to know about the health of the company.  Until the Ministry of Magic changes its rules about Muggles, that unfortunately won’t be an option.  But companies do have the next best thing: the Customer Support Department.      […]

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Customer Support: The Path to Putting EdTech in the Classroom

    Education Technology is becoming a game changer because of the impact gamification has made on young and adult learners. Gamification has been shown to be an effective way to engage and motivate learners because it makes learning fun and approachable.   According to a 2015 study, the Gamification market is expected to reach […]

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How to Leverage Customer Support to Listening to Your Customers

You’ve heard the quote before, probably spoken by a parent or a teacher: “We have two ears and one mouth so that we can listen twice as much as we speak.” This old quote is not just excellent life advice, it’s excellent business advice. As a business owner, you’ve got your head in the sand […]

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