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Tag: support group

Thoughts from Support Group: Building a Support System for Good Reporting

  Last Thursday’s Support Group was amazing, thanks to the wonderful insights of Turner Yevich. He shared with us his thoughts on how to build a support system in Zendesk so that it provides companies with vital information for improving their product and their service to customers. Here’s an overview of what we learned:   […]

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Meet Our Support Group Speaker: Turner Yevich

November 3rd is just around the corner, and we couldn’t be more excited for this Support Group. For those who are new to it, Support Group is a community of customer service professionals who come together to discuss their experiences of serving communities. This week, we have a very special guest speaker: Our very own […]

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Thoughts from Support Group: Customer Success

We had an incredible time last night talking with Chris Hunt about the way his company, Typeform, is using customer support to grow their business.  Chris brought a lot great ideas to the table that sparked an excellent discussion about the role of support within a business, the interactivity between support and other divisions of […]

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Meet our Support Group Speaker: Chris Hunt

August 4th is the date of our next Support Group Meetup and we’re so excited about our next speaker! Support Group is a community of customer service professionals who come together to discuss their experiences of serving communities. We’ve got another great speaker this time around: Chris Hunt. Chris will be talking about scaling success […]

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Thoughts from Support Group: The Truth about Bug Reporting

We had a fantastic time last week at Support Group talking with Kailee Urban about her experience with reporting bugs. Her insights really opened up some discussions about why bug reporting is so crucial to great customer support. For Kailee, bug reporting isn’t just part of what she does; it’s the foundation of support. Yes, […]

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Kailee Urban: The Journey to Good Support

There’s a lingering myth among young college graduates that your career must reflect the degree you’ve earned.  Whatever you studied is what you must do, and if you stray from it, then you’ve tossed away four years of your life. But that’s not always the case.  Sometimes our passions and values take us in directions […]

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Meet Our Support Group Keynote Speaker: Kailee Urban

We are very excited for our first Support Group Meetup and so happy to have Kailee Urban joining us! We sat down with Kailee to learn more about her background, nerd out over customer support, and get a quick preview of what she’ll be sharing with us at the event.     About Kailee: Kailee […]

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TedxRVA 2016: A Yeoman’s Perspective

An important part of good support is keeping in touch with community issues, and we Yeomen make every effort to know what’s going out there. Most recently, a group of us attended the TEDxRVA convention in Richmond, VA. Our team member Erica has shared her experiences and takeaways from the event. Here’s what she has […]

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Join Us For Support Group: A Meetup For Support Professionals!

Have you ever wondered about what happens in other support communities? Ever been curious to discover if different customer service industries face the same adversity as you? Are you alone out there with your challenges, or do others share your experience? Let’s find out.   Support Group of RVA: The purpose of Support Group is […]

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