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Tag: support agent

What To Do during Your First 60 Days as a Support Agent

Customer support is not an easy industry to jump into on your first day. Not only do you have to learn the processes of a new company, but you also have to become an expert on a product or service you’ve just begun to encounter.  Your job is to be an expert, and on day […]

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Three Tips for Managing Your Support Desk Over the Holidays

  Customer Support may slow down during the holiday season, but it certainly never stops. Support people need time off to celebrate the holidays with their families just like everyone else. So while you may have less hands in the queue, all is not lost! Here are three tips for managing your support desk over […]

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