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Tag: support 101

What To Do When Your Queue Blows Up

  It happens to the best and the brightest. You’re sitting at your desk on a typical day, answering questions and monitoring your community, when all of the sudden, the tickets come pouring in. In an instant, your usual workday has become a chaotic mess of overwhelming need. And as the queue backs up, you […]

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Thoughts from Support Group: The Truth about Bug Reporting

We had a fantastic time last week at Support Group talking with Kailee Urban about her experience with reporting bugs. Her insights really opened up some discussions about why bug reporting is so crucial to great customer support. For Kailee, bug reporting isn’t just part of what she does; it’s the foundation of support. Yes, […]

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