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Tag: reports

Zendesk Insights: A Glimpse into the Health of Your Company

  Every company would love it if they could wave a magic wand and learn everything they need to know about the health of the company.  Until the Ministry of Magic changes its rules about Muggles, that unfortunately won’t be an option.  But companies do have the next best thing: the Customer Support Department.      […]

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Thoughts from Support Group: Building a Support System for Good Reporting

  Last Thursday’s Support Group was amazing, thanks to the wonderful insights of Turner Yevich. He shared with us his thoughts on how to build a support system in Zendesk so that it provides companies with vital information for improving their product and their service to customers. Here’s an overview of what we learned:   […]

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