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Tag: Metrics

Zendesk Insights: A Glimpse into the Health of Your Company

  Every company would love it if they could wave a magic wand and learn everything they need to know about the health of the company.  Until the Ministry of Magic changes its rules about Muggles, that unfortunately won’t be an option.  But companies do have the next best thing: the Customer Support Department.      […]

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10 Support Metrics That Will Open Your Eyes To More Than Just Support Issues

  If your business is using support desk software like Zendesk or Desk.com, you’re likely accumulating tons of great data about your customers and products that can help you grow. The data we’re talking about goes beyond customer experience ratings and surveys and can help you provide insight into different areas of your company. Metrics […]

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