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Tag: macros

4 Ways To Establish Your Voice in Customer Support

  Have you ever contacted the customer support of a company only to discover that it doesn’t feel like you’re talking to the same folks? It’s really, really frustrating.  And it will cost you customers.     Research has shown that customers who perceive a significant difference between brand identity and customer support will develop stronger […]

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To Macro or To Not Macro: A Guide to Canned Responses

Macros are very much like the Force.  They emanate throughout the entire support universe, guiding agents to fast solutions and consistent customer care. Those who harness them responsibly experience the joy of a happy community and company growth, while those who abuse them fall prey to a dark path of dwindling customers and the destruction […]

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Developing a Communication Workflow For Your Help Desk

Communication is the core of what we do here at The Yeomen. We communicate with our clients, we communicate with our team members, and we communicate with our client’s customers. It’s SUPER important that the flow of communication happens smoothly among these three groups of people.   If you work in customer support, you are […]

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