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Tag: knowledge base

Zendesk Releases “Guide” — an AI infused help center

It’s common knowledge that a well-designed “self-service” option for your customers will Empower a growing portion of your userbase to find their own answers to questions. Slow the growth of your support team for other channels. What if your desk could add a reason between the two above?  Zendesk’s new help center, Guide, provides the […]

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