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Tag: help center

Zendesk Releases “Guide” — an AI infused help center

It’s common knowledge that a well-designed “self-service” option for your customers will Empower a growing portion of your userbase to find their own answers to questions. Slow the growth of your support team for other channels. What if your desk could add a reason between the two above?  Zendesk’s new help center, Guide, provides the […]

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4 Things You Can Learn About Customer Support From the IRS

Let’s face it, the IRS is no one’s favorite government agency. No one. And let’s face another reality: it’s because no one likes to pay their taxes. Despite these two things, there’s a lot we can learn from the IRS that actually has nothing to do with taxes. In 2015, the IRS was handed two […]

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4 Customer Support Resolutions That Will Set You Up for Success in 2016

If there’s one trend you need to pay attention to in 2016, it’s the growing demand for a great customer service. According to New Voice Media, 59% of 25-34 year-olds share poor customer experiences online. After a positive customer experience, 69% of Americans would recommend that company to others. Following a negative customer experience, 58% […]

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Instantly Improve Your Help Section With These Tips

Reduce the cost of running support with these tweaks to your help section Multiple choice question: Robert is having issues with a specific feature of the new app he just downloaded. After trying several times to figure out what he’s doing wrong, his next steps are what? Robert submits a support ticket asking what the […]

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