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Tag: data

AI and Customer Support

Whether it’s E.L.F., Satisfi, or the Staples Easy Button, more companies are leveraging the power of Artificial Intelligence (AI) than ever before. Domino’s chatbot, Dom, even gives hungry customers the ability to order a pizza straight through Facebook Messenger. These easy-to-use customer services come in many shapes and sizes, but they all come as a […]

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The Cost of Poor Customer Support

  Think back to the last time you were enraged by a poor customer support experience.  What’s the first thing you did?  Hit up the internet and scrawl a loathsome review on their website?  Call up a friend and vent your fury? Send angry birdies across the skies of Twitter?  Chances are you found some […]

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10 Support Metrics That Will Open Your Eyes To More Than Just Support Issues

  If your business is using support desk software like Zendesk or Desk.com, you’re likely accumulating tons of great data about your customers and products that can help you grow. The data we’re talking about goes beyond customer experience ratings and surveys and can help you provide insight into different areas of your company. Metrics […]

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4 Customer Support Resolutions That Will Set You Up for Success in 2016

If there’s one trend you need to pay attention to in 2016, it’s the growing demand for a great customer service. According to New Voice Media, 59% of 25-34 year-olds share poor customer experiences online. After a positive customer experience, 69% of Americans would recommend that company to others. Following a negative customer experience, 58% […]

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