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Tag: customer experience

4 Ways To Establish Your Voice in Customer Support

  Have you ever contacted the customer support of a company only to discover that it doesn’t feel like you’re talking to the same folks? It’s really, really frustrating.  And it will cost you customers.     Research has shown that customers who perceive a significant difference between brand identity and customer support will develop stronger […]

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The Cost of Poor Customer Support

  Think back to the last time you were enraged by a poor customer support experience.  What’s the first thing you did?  Hit up the internet and scrawl a loathsome review on their website?  Call up a friend and vent your fury? Send angry birdies across the skies of Twitter?  Chances are you found some […]

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4 Ways Your Marketing Efforts Could Benefit from Customer Support Insight

How closely do your marketing and customer support teams work together? Do they communicate on a regular basis? Do they talk at all? If they aren’t, then they need to.  Because collaboration between the two teams that directly engage your customers can only improve their experience with your company.   Marketing and Support are, in […]

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4 Customer Support Resolutions That Will Set You Up for Success in 2016

If there’s one trend you need to pay attention to in 2016, it’s the growing demand for a great customer service. According to New Voice Media, 59% of 25-34 year-olds share poor customer experiences online. After a positive customer experience, 69% of Americans would recommend that company to others. Following a negative customer experience, 58% […]

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5 values to instill in your Customer Support Staff

  How We Approach Customer Support – and How You Should Too Everyone is not cut out for customer support. It takes someone with empathy and compassion. Someone who builds expertise and dedication.. Simply put, it takes a person who cares. They care about the work they do, the product they support, and most importantly […]

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