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Tag: customer care

Important Support Trends for 2017

If there’s one trend that can sum up the state of customer support in the past few years, it’s that it never stops improving. Consumers expect positive experiences, and when something is wrong, they demand a quick resolution.How can your business offer great customer support on 2017? If you want to keep up and meet […]

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Instantly Improve Your Help Section With These Tips

Reduce the cost of running support with these tweaks to your help section Multiple choice question: Robert is having issues with a specific feature of the new app he just downloaded. After trying several times to figure out what he’s doing wrong, his next steps are what? Robert submits a support ticket asking what the […]

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6 Questions to Ask When Choosing A Help Desk

Choosing software that is going to help improve customer support and your business overall can be a bit daunting. While they all seem to have bells and whistles that peak your interest, there are some questions you’ll need to ask yourself and your team before making a decision. The help desk you choose is going […]

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5 values to instill in your Customer Support Staff

  How We Approach Customer Support – and How You Should Too Everyone is not cut out for customer support. It takes someone with empathy and compassion. Someone who builds expertise and dedication.. Simply put, it takes a person who cares. They care about the work they do, the product they support, and most importantly […]

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