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Tag: community support

What To Do When Your Queue Blows Up

  It happens to the best and the brightest. You’re sitting at your desk on a typical day, answering questions and monitoring your community, when all of the sudden, the tickets come pouring in. In an instant, your usual workday has become a chaotic mess of overwhelming need. And as the queue backs up, you […]

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Instantly Improve Your Help Section With These Tips

Reduce the cost of running support with these tweaks to your help section Multiple choice question: Robert is having issues with a specific feature of the new app he just downloaded. After trying several times to figure out what he’s doing wrong, his next steps are what? Robert submits a support ticket asking what the […]

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6 Questions to Ask When Choosing A Help Desk

Choosing software that is going to help improve customer support and your business overall can be a bit daunting. While they all seem to have bells and whistles that peak your interest, there are some questions you’ll need to ask yourself and your team before making a decision. The help desk you choose is going […]

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Why do I need a support desk?

  Customer support is an essential component in your organization. It doesn’t matter if you are a startup or a business that has been around for years. Providing amazing support and keeping track of customer interactions cannot be done efficiently or effectively without a support desk. That’s right, it’s time to say goodbye to responding […]

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5 values to instill in your Customer Support Staff

  How We Approach Customer Support – and How You Should Too Everyone is not cut out for customer support. It takes someone with empathy and compassion. Someone who builds expertise and dedication.. Simply put, it takes a person who cares. They care about the work they do, the product they support, and most importantly […]

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