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Tag: bugs

Thoughts from Support Group: The Truth about Bug Reporting

We had a fantastic time last week at Support Group talking with Kailee Urban about her experience with reporting bugs. Her insights really opened up some discussions about why bug reporting is so crucial to great customer support. For Kailee, bug reporting isn’t just part of what she does; it’s the foundation of support. Yes, […]

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Kailee Urban: The Journey to Good Support

There’s a lingering myth among young college graduates that your career must reflect the degree you’ve earned.  Whatever you studied is what you must do, and if you stray from it, then you’ve tossed away four years of your life. But that’s not always the case.  Sometimes our passions and values take us in directions […]

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Meet Our Support Group Keynote Speaker: Kailee Urban

We are very excited for our first Support Group Meetup and so happy to have Kailee Urban joining us! We sat down with Kailee to learn more about her background, nerd out over customer support, and get a quick preview of what she’ll be sharing with us at the event.     About Kailee: Kailee […]

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