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Tag: best practices

Three Common Support Blunders You Should Avoid

In our last blog post, we outlined three of the most common blunders a customer support agent can make that could turn an easy solution into a disaster. But then we got to thinking… these are not the only blunders that can cause a disaster! If you’ve been in support for a while, you know […]

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Don’t Make These Common Support Blunders

Not to frighten you or set you on high alert but there’s something you should know about working support… If you’re not careful (and sometimes even when you are) there are many things that could go wrong. It’s bound to happen when you work with people day in and day out who are experiencing frustration, […]

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