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Tag: Agent

What To Do during Your First 60 Days as a Support Agent

Customer support is not an easy industry to jump into on your first day. Not only do you have to learn the processes of a new company, but you also have to become an expert on a product or service you’ve just begun to encounter.  Your job is to be an expert, and on day […]

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Nine Ways to Increase Productivity as a Support Agent

  When you work in customer support, efficiency is essential. Each day, as you sit down to your desk, you’ve got a queue of requests waiting, and that queue will continue to grow as the day progresses.  If you aren’t on top of your game, those tickets turn into a backlog of angry customers.  And […]

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