One of the keys to providing amazing and efficient customer support is moving out of the inbox and setting up a Help Desk. As a customer support service provider, setting up, customizing, and managing customer support software is something we excel at.
One of our favorite and most used support desks is Zendesk. Why do we love it so much? Here are a few reasons:
1. It’s flexible – Zendesk provides the best customization options, which means it’s easy to build a unique
system that works for business. Zendesk doesn’t force companies to bend to its limitations.; rather,
Zendesk provides enough capability to accommodate the needs of any business model, no matter how
2. It’s holistic – Zendesk provides the best options for creating multi-communicative channels of support.
It can easily handle phone, email, text, and chat support without the need for external plugins. Zendesk
can also connect to social media, so any support questions that come through Facebook or twitter can
easily be sent to zendesk.
3. It’s teachable – One of the best things about Zendesk is that it is designed to be used by regular people.
You don’t need to be a guru to operate it properly. This makes integration into existing support teams
very easy, as there is little need for specialization in order to operate new systems.
4. It’s API friendly – Zendesk has the capability to plug into many external systems if the situation calls
for it. This means that companies that have their own CRM, DMS, or other software can easily integrate
with the support system. there’s no worry about it’s ability to link to software that is already being used.
Since we’re in the business of helping people, we’ve decided to offer up our Zendesk knowledge once a month for anyone who has a question. Are you struggling with a certain functionality? Want to know more about a feature? Wondering if the platform does [X]? We’ve got answers! We will be taking questions the first Monday of every month on Facebook, Twitter, Instagram, and LinkedIn. We’ll take the best questions and answer them in a blog post the second Thursday of every month.
Do you have burning, technical questions about Zendesk? Ask away!