Here at The Yeomen, our guiding organizational principle is that top-shelf community support turns customers into advocates and promoters. Whether your current support system needs a tune up, or you just need someone to manage your help desk, The Yeomen are here to help you take your customer care program to the next level.
You don’t want a room full of script readers; you want a team of professionals who know, value, and advocate for your community. You want a team of problem solvers. Empathy, compassion, and respect are key to everything we do and every decision we make at The Yeomen, from how we conduct ourselves internally to how we work with clients and, in turn, our clients’ customers. But we also value hard skills. Our agents aren’t just effective communicators, they’re skilled technicians with resumes that reflect every corner of the IT world; while they’re taking care of your community, they’re also packaging bugs for your engineering team, so that they can push a solution as quickly as you need them to.
How you support your community of users can set the tone for the entire future of your relationship with them. The Yeomen will craft a message that is custom tailored to the “voice" of your community, and we'll make sure that message is consistent when they email your help desk. We know from experience that while the customer is not always right, the customer is always the customer; by making sure your customers feel like the only customers in the world, we’ll help drive your word-of-mouth advertising, the most effective advertising that money can’t buy. When your customers begin to post laudatory tweets about your excellent customer service, we know we’re on the right track
But it doesn’t stop there. In today’s marketplace, you need to engage your community proactively in the online spaces where they are talking about you. The Yeomen can help you take control of those conversations, and create opportunities for you to empower your users by sharing ownership of the support process in a way that leaves them feeling not just acknowledged but well cared for. We build support systems ready to manage the growth of your company and your community of users, and in the process we build a word-of-mouth sales force from your community of users. When The Yeomen are on board, everybody wins.